Tippy

Open the iPad 'Settings' and choose 'Bluetooth' 

Any device that appear under 'My devices' forget them 

Click the three line in the top left corner 

Your reader should be in the drop down confirm the serial number and click that device 

A pop up should appear and you will see the below information.  At this point you will also see if an 'Update' is needed.  If an 'Update' is needed please proceed with the update.

1. Open the iPad 'Settings' and choose 'Bluetooth' 
2. Any device that appear under 'My devices' forget them 

3. Open the Tippy app
4. Click the three line in the top left corner 

5. Click 'Manage Readers' 

6. Your reader should be in the drop down confirm the serial number and click that device 

7. A pop up should appear and you will see the below information.  At this point you will also see if an 'Update' is needed.  If an 'Update' is needed please proceed with the update.

8. Try a test transaction

You can see your Adyen pucks battery life and if it needs charging. 

Read more about Adyen on their website here https://www.adyen.com/devices .  Let's try to unpair and repair your Adyen device.

First is your device plugged in properly-this is very important. Check it out here.https://helpcenter.meettippy.com/en/articles

Adyen Troubleshooting

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