Skip to main content

Do I manage the old or new reader?

Having trouble connecting your reader? Not sure if you need to manage the new or old reader? Follow the prompts below.

Updated over a week ago

From the Tippy app on the iPad.

  1. Select 3 line menu in upper lefthand corner

  2. Select "Update Needed" “Manage Readers”

    ***Doesn't allow you to click it? Add a passcode first following these steps. ***

  3. Once you successfully select “Manage Reader” a new window will appear.

  4. If you are still using the White Square reader will select “Manage Old Reader” if you have the Black Adyen reader select "Connect New Reader"

  5. You will then be prompted with the Square "Connect a Reader" page

  6. Follow the prompts to pair your reader.

Did this answer your question?