Tippy

Stuck in the Mud?

If your Tippy app is displaying a blank screen your Kiosk may have lost its WiFi connection. Try the following steps to resolve the issue:

Where did my staff go?

When seeing this error message after entering your company code in the Tippy app, it's possible your iPad has lost its WiFi connection.

Error "Something went wrong" when entering your company code.

Why does my 'Settings Screen' open when I try to process a tip?

My iPad screen says "Not Charging" in the top right corner, or my kiosk keeps losing power.

My Kiosk Isn't Charging

My iPad isn't connected to Wifi

My iPad screen is stuck on the progress spinner and it won't go away.

Stuck on the spinning or loading Screen

iPad Troubleshooting (Stand Alone Solution - Double Swipe)

I can't get the transaction to appear on my Tippy integrated Kiosk.

I'm pressing the "Tippy" button on my checkout screen, but it isn't activating my Tippy kiosk.

If your kiosk is stuck on the processing screen during an integrated checkout, follow these steps to get things moving again:

My Tippy Screen is Stuck in the Middle of a Transaction

iPad Troubleshooting (Integrated - Single Swipe)

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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