Confirm the reader is plugged into the wall outlet - be sure it's getting power
From the iPad Settings click 'bluetooth'>blue 'i'> forget all devices that appear
Turn the bluetooth off
Restart the iPad
Turn the bluetooth on
From the Tippy app click the three lines in the top left corner>'manage readers'> 'manage old reader' > 'connect a reader' >follow the prompts on the iPad *** If your reader is already there click it and double click 'forget this reader'***
Once it’s paired you can see if the reader is changing or in need of a firmware update.
Initiate a test transaction double checking the last screen says 'Tap, insert to pay'
Pro Tip: If there is an orange/yellow bar at the top of the pay screen that means the EMV reader is doing an update. PLEASE leave the square screen open until it's complete