Don’t worry—this can usually be resolved with a few simple steps.
1. Check WiFi Connection
Make sure your iPad is connected to a working WiFi network.
2. Forget and Reconnect to the Network
If you're connected but still experiencing issues, try forgetting the network and reconnecting:
Open the Settings app on your iPad
Tap Wi-Fi
Find your current network and tap the (i) icon next to it
Tap Forget This Network, then confirm
Go back to the Wi-Fi screen, select your network again, and enter the WiFi password to reconnect
3. Reopen the Tippy App
Once re connected to WiFi:
Reopen the Tippy Pro app
If you see your teams photos you are all set
If you’re still having trouble connecting after that, the issue may be with your internet connection. Try resetting your internet router—unplug it for about 30 seconds, then plug it back in and wait for it to fully restart. Once your network is back online, try reconnecting your kiosk again.