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All CollectionsStuck in the Mud?iPad Troubleshooting (SBS - Double Swipe)
Pink Error Screen "We Could Not Complete Your Transaction"
Pink Error Screen "We Could Not Complete Your Transaction"
Updated over a year ago

Oops! It looks like your settings are off.

1.Go to the iPad 'Settings'

2.Scroll down and select Tippy Pro

3. The location should be set 'While Using App’

** uh-oh, it’s grayed out. Go back up to the Privacy Settings (the blue square with white hand) and turn the locations on**

4. Ensure that Microphone and Bluetooth are both enabled

Reopen the Tippy Pro app and initiate a test transaction double checking the last screen says 'Tap, insert or swipe to pay'

X' out of the last page to cancel the transaction

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